Manager, Global User Service Center 1 Opening(s) Sandvik Asia Private Ltd

Summary

Experience: 4 - 6 Years

Location:

Pune

Education: UG - B.Tech/B.E. - Any Specialization PG - Any PG Course - Any Specialization

Industry Type: BPO/ITES

Role: Asst. Mgr/Mgr -(Technical)

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Posted Date: 23 Jun

Desired Candidate Profile

Key Competencies:
Very good leadership skills, Very good in Customer service orientation, Knowledge how to operate within a Global organization across many boundaries and cultures, Excellent English communication skills (written & verbal), Good Quality and IT Security awareness. Good understanding of IT’s importance for the business. Process oriented, structured, systematic and analytical with focus on continuous improvements.

Qualification: B.E, MBA, Post Graduation.

Experience: Minimum 4 years experience in a Manager position in the areas of IT support, preferably user administration. Experience from working in an international environment. Preference will be given to candidates who have experience from the BPO industry, ITIL and also have hands-on experience in user administration.

Job Description

Key Performance Areas:


• Responsible for the delivery of the User Administration Services (Identity and Access Management services) effectively and in accordance with agreed service levels, standards and processes for different systems like Windows AD, Lotus Notes, iSeries etc.

• Coordination with different IT organizations within the Sandvik world during the transfer of user administration processes from different countries to India.

• Take part in the initiatives to improve the quality and effectiveness of the User Administration Service, and document way of working and routines.

• Support Customers and the IT organization in order to keep high quality standards.

• Adherence to IT security rules that are applied in daily business.

• Undertake service analysis, proactive service monitoring or project activities as assigned.

Keywords: Service Delivery, active directory, lotus notes, user management

Company Profile

Sandvik Asia Private Ltd.,Pune is a member of the International Sandvik Group,Sweden, world leaders in the field of Tooling, Mining & Construction and Materials Technology.In view of expanding business activities, we are looking for candidates for the position mentioned.

Contact Details

Company Name: Sandvik Asia Private Ltd

Website: Not Mentioned

Executive Name: HRdirect

Address: Sandvik Asia Ltd
Mumbai Pune Road Dapodi
PUNE,Maharashtra,India 411012

Telephone: Not Mentioned