PRIMARY FUNCTION:
This is a technical position that requires the individual to…..
• Understand a wide range of enterprise infrastructure technology, software and business
objectives.
• Ensure that the technical infrastructure is optimized for supportability, stability and
security.
• Provide technical support and maintenance for all requirements relating to SAN and NAS
environments.
• Able to follow and execute incident, problem and change management processes and procedures
• Contribute to the teams out-of-hrs on-call support responsibilities at weekends.
• Participate in Storage infrastructure projects to ensure delivery within time and budget.
• Ensure that strategic infrastructure goals are accomplished in line with business
objectives.
• Ideally have 3-5 years relevant experience in storage environment.
ESSENTIAL FUNCTIONS:
A. Work closely with customers and infrastructure teams on Incident Management resolution.
B. Work closely with managers and infrastructure teams on Data Center and remote-sites support
requirements and standards.
C. Ensure delivery of a reliable, supportable IT infrastructure that is compatible with business
needs across applications, technologies, and facilities
D. Performs troubleshooting techniques on storage processes, applications, and hardware making any
recommendations for improvement.