 | Experience : | 0 - 2 Years | | Location : | Chennai | | Compensation : | Rupees 50,000 - 1,25,000
Incentives | | Education : | UG - B.A - Any Specialization,B.B.A - Management,B.Com - Commerce,B.Sc - Any Specialization,BCA - Computers,Diploma - Any Specialization
PG - M.Com - Commerce
| | Industry Type : | BPO/ITES | | Functional Area : | ITES/BPO/KPO, Customer Service, Ops. | | Posted Date : | 16 Apr | |  | |
Desired Candidate Profile - People who wish to make a career in Technical field can walkin directly
- Should have basic Knowledge in MS Excel
- Should be dealing with Back end Process
Walkin Directly to Firstource Solutions Ltd,Plot No.15, TNHB Extn, PHASE I,
Tiger Varadhachari Road,7th Avenue, 1st Cross Street,
Besant Nagar,Chennai 600 090 |
Company Profile COMPANY OVERVIEW
Firstsource is one of India���s top five pure-play BPO companies, providing customized process management to global leaders in the Banking & Financial Services, Telecom & Media and Healthcare sectors. Among Firstsource���s clients are Fortune 500 banks, telecommunications companies and healthcare companies. Firstsource���s global delivery model includes operations delivery capability in India, US, UK and the Philippines.
BFSI:
Firstsource���s clients in the BFSI industry include three of the five largest banks in the United States (by 2006 revenue), six of the 10 largest credit card companies in the United States and one of the five largest banks in the United Kingdom (by 2006 revenue). Our range of services, perhaps the most comprehensive among those provided by Indian BPO providers include account enquiries and fund transfers; check, remittance and item processing; mortgage origination, servicing and underwriting; card activations and authorizations; lost and stolen card reissuance; insurance application processing and quotation requests; policy amendments and cancellations; middle and back office processes for debt and forex trade; custody operations & fund services; early and late stage collections; research and analytics
Telecommunications & Media:
Firstsource���s clients in the telecommunications and media industry include two of the world���s largest telecommunications companies in terms of revenue (according to the 2006 ���Fortune Global 500��� rankings) and a ���FTSE 100��� integrated entertainment and telecommunications company. Firstsource���s services in this sector include new orders and disconnects; order provisioning and fulfillment; billing support; customer service and dispute resolution; customer retention and churn management; DTH technical support; fraud monitoring and prevention; early and late stage collections; research and analytics.
Healthcare:
Firstsource���s clients in the healthcare industry include three ���Fortune 100��� U.S. healthcare insurance companies, a major U.S. east coast health plan management company and an NYSE-listed multi-state managed healthcare insurance company. Firstsource is one of the few Indian BPO companies offering process management both on the payor (Insurance end) side and provider side (Hospital end). Firstsource���s services on the payor side include end-to-end services including enrollment services, mail room services, claims processing and claim adjudication. On the provider side, Firstsource offers complete revenue cycle management including front-end patient services, eligibility services, receivables management services and collection services.
OPERATIONAL EXCELLENCE
Operations excellence is a key Firstsource differentiator. Process management, quality assurance and process improvement are the three key components of our process excellence model. Firstsource���s centralised service quality team constantly reviews and monitors performance against benchmark service levels to assess and improve end-customer experience.
As of March 31, 2008, we had over 250 quality compliance and customer experience analysts. Firstsource follows the Six Sigma approach to map customer processes and continually improve them. Currently, we have 285 Green Belts, 956 Yellow Belts, 48 Black Belts and six Master Black Belt trained employees under the Six Sigma program.
PEOPLE
Firstsource���s brand equity allows the company to attract India���s best. A culture of professionalism, meritocracy, innovations and multi-disciplinary interactions allows Firstsource to attract the best talent across levels. The company believes in investing in its people and works hard to retain them. Firstsource invests considerable resources into training to enable employees to acquire multiple skills and knowledge across technical and managerial roles. This further offers them opportunities for vertical and lateral growth.
SECURITY AND QUALITY STANDARDS
A main area of concern for clients as they consider incorporating offshore outsourcing into their business models is preserving the sanctity of data. Firstsource follows the most stringent international third-party security standards defined by ISO 27001 and draws upon a whole host of data security best practices to ensure that delivery is truly world class. Firstsource was the world���s first BPO to achieve COPC-2000 CSP certification for back office processing. Currently it is certified Version 3.4 COPC-2000�� CSP Base Standard for its Inbound & Back Office capability.
TECHNOLOGY & INFRASTRUCTURE
Redundancy, scalability and reliability are three key factors that were considered while planning the technology infrastructure at Firstsource. Its delivery centers are linked by a self-healing, inter-connected redundant network with multiple POP (Points of Presence) to provide enhanced business continuity and disaster recovery capabilities. All of which is carefully monitored and controlled round the clock by a dedicated 24X7 Network Operating Center. Our adaptive network enables automatic detection of link failures and re-routes call traffic, ensuring availability of redundant paths which assure maximum uptime.
EXPERIENCED MANAGEMENT
Firstsource is managed by an experienced team drawn from across diverse industries and cultures. The workforce is a mix of Indian, American and Britishers with specialists in finance (M&A, corporate finance, structured finance, and project finance), banking, telecom, marketing, HR and operations. |
