· Educated to Degree level or equivalent professional qualification e.g. Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA)
· Demonstrate expert technical knowledge of the following systems/applications/hardware:-
o Desktop & Server equipment, covering fault diagnosis and repair
o Network communication protocols
o MPLS
o Networking / Communications equipment such as routers, switches, connectors
o Data Center monitoring tools
o Microsoft Exchange
o Blackberry Enterprise Server
o Microsoft Office
o Windows Operating Systems
o UNIX Operating Systems
o Network / Desktop printers, covering fault diagnosis and repair
o VMWare virtualization
o Citrix remote desktop services
o Baracuda spam-filter
o Forefront virus scanner
o Juniper firewall
· Demonstrate experience of team working
· Demonstrate the ability to deliver to performance and team targets
· Demonstrate the ability to maintain high morale within a high pressure environment
· Experienced in customer interaction
· Commitment to achieving high quality customer service and support
