Openings for Team Lead in KPO/BPO domain CMC Ltd. |
 | Experience : | 3 - 5 Years | | Location : | Guwahati, Kolkata,
Beharampur WB | | Compensation : | Rupees 2,00,000 - 2,50,000 | | Education : | UG - Any Graduate - Any Specialization
PG - MBA/PGDM - Any Specialization
| | Industry Type : | BPO/ITES | | Functional Area : | ITES/BPO/KPO, Customer Service, Ops. | | Posted Date : | 24 Mar | |  | |
Job Description For the Post of TL:
· Responsible for delivery of services
· Report to the Customer Service Manager.
· Resolve customer queries and issues.
· Ensure quality of services delivered.
· Escalate customer issues for quick resolution.
· Execute activities to meet the service period SLAs
Desirable - MBA(Preferred) with 3 -4 yrs exp in retail service delivery / banking operations,atleast 1 yr as a lead
Note- Please mention location preference and post applied for in the subject line
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Desired Candidate Profile Excellent Communication and presentation skills
Good Personality with leadership
People management skills
Good communication and interpersonal skills
Proficient in English and regional language
Computer savvy-good in MS Office
Computer proficiency with high typing accuracy
Capability to manage customer and services oriented processes |
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Company Profile CMC Ltd (A Tata Enterprise) Multinational company with 18 offices in India and operating on more than 500 resident and non-resident locations in India. CMC Ltd is implementing cutting-edge & challenging projects for our preferred clients and provides ample opportunity for learning and career growth. |
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Regards,
Naukri.com Team
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