Head-Operations(Life & Pensions domain) with leading International BPO Client of Intellecta Consultants |
 | Experience : | 10 - 12 Years | | Location : | Mumbai, Mumbai Suburbs | | Compensation : | Rupees 25,00,000 - 30,00,000
UK SHIFT TIMINGS | | Education : | UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
| | Industry Type : | BPO/ITES | | Functional Area : | ITES/BPO/KPO, Customer Service, Ops. | | Posted Date : | 22 Mar | |  | |
Job Description *Manage delivery of Client processes in accordance with contracted Service Level Agreements
*Process compliance with risk & operational standards & adherence to internal policies, controls
*Build culture of continuous improvement |
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Desired Candidate Profile *Min 10yrs of total work exp, 5-6 yrs of exp in managerial role in BPO(Life &Pensions domain)
*Coordinate with Sr.Mgmt team to support new bids & effective handover of transitions
*Liaise with Risk & Compliance team for disaster recovery & BCP |
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Company Profile We are a premier Recruitment Services Firm operating in Middle, Senior & Top Management Recruitment space for varied industries and sectors such as Banking & Financial Services, Telecom, IT, Call Centers and BPO.
We are based in Mumbai at Malad |
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Regards,
Naukri.com Team
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