| Designation | Manager-Service Quality (FORTIS HOSPITALS, Bangalore) - 1 Opening(s) |
| Job Description | • 8 – 10 years work ex with Service industry – hotels/ airline preferred. Acknowledged companies preferred. • Operational experience - in charge of front end service dept. • Well versed with Quality parameters , service benchmarks. • Knowledgeable & conversant with the service industry’s initiatives in Service Quality. • An understanding of how a Service Quality Dept functions. • Ability to drive the hospital service strategy in tandem with Centre Heads. Ability to link, create/ cascade service standards to the deliverables ; measurement tools & analysis criteria. • Ideally having worked in a Service Quality Assurance team, familiar with auditing service standards, gap analysis, action planning & Continuous Improvement Initiatives. • Working with various Feedback sources – direct customer feedback ; external assessments ; internal assessments. |
| Desired Profile | This role is more into service-related quality & hence a person from service industry who has done quality testing/assurance/analysis/audit is ideal |
| Experience | 8 - 13 Years |
| Industry Type | Medical/ Healthcare/Hospital |
| Role | QA/QC Mgr |
| Functional Area | ITES/BPO/KPO, Customer Service, Ops. |
| Education | UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required |
| Compensation: | Monetary benefits are the best in the industry |
| Location | Bengaluru/Bangalore |
| Keywords | service OR quality OR customer |
| Contact | careers@fortishospitals.in Fortis Hospitals Ltd |
| careers@fortishospitals.in | |
| Website | http://www.fortishospitals.in/, Email: careers@fortishospitals.in |
| Job Posted | 29 Nov |
Tuesday, November 30, 2010
Manager-Service Quality (FORTIS HOSPITALS, Bangalore) - 1 Opening(s)
Fortis Hospitals are the leaders in healthcare in India having a chain of super-speciality hospitals spread across all major cities across the country
